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Here are a few steps to help resolve the issue:
  1. Clear your browser history (including cache and cookies) and try signing in again.
  2. Switch browsers or devices to see if the issue persists.
  3. Double-check that you've entered your email address and password correctly.
If you're still having trouble, please contact our support team for assistance via one of the following methods:
  1. Start a webchat.
  2. Call 0800 500 605.
Our contact hours are Mon-Fri 10am-8pm and Sat 11am-7pm NZDT.

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