Frequently Asked Questions

Generally once your order has been dispatched we are unable to add to, remove from or modify your selection. Click here to find out more.

Yes, provided we offer a fitment service for the item in question. Conditions do apply for fitments please contact your local store for details.

We process and dispatch most orders within 1-2 business days. Delivery times can vary from 1-10 business days after dispatch depending on size, location and stock.

Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Our Click & Collect service allows you to purchase online and pick up your order from your local Supercheap Auto store (subject to stock availability) free of charge. Simply add your items to the shopping cart and select ‘Click & Collect’. The shopping cart will check for available stock at your selected store. If your chosen store is currently out of stock you will be given a list of alternate stores or if you prefer you will have the option to change your order to Home Delivery.

Within 1 business hour of placing your order you will receive a confirmation message via email or SMS. We will confirm that your order has been processed and is ready for collection. If there are any issues throughout the process our team will be in contact to discuss your order, alternatively you can contact our Customer Care Centre.

Store trading hours are displayed online on our store locator page and can vary by location.

Your order confirmation is required to pick up your order. For 18+ items like spray paints & knives you may be asked for ID/Proof of Age if purchasing any goods where local compliance requires.

Note: If your order is bulky, bring a friend.

If you need someone to collect your order on your behalf, they will need a copy of the order confirmation email or SMS.

Your order must be collected within 14 business days, if you're unable to collect within this period of time we recommend contacting your collection store and advising when you will be able to collect your item. Uncollected orders will be cancelled and refunded after this period of time.

Please call us on web chat and our Customer Service Team can assist you.

You can return your order back to your local Supercheap Auto Store. If you have purchased online and are unable to access a Supercheap Auto store please

• Email: onlinesales@supercheapauto.com.au
• Contact us on web chat between the hours of 9:00am and 5:00pm AEST (Brisbane) Monday to Friday.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:

• Bicycles
• Sound, electrical and motor driven products
• Compressors
• Power tools; and
• Customer orders – non store stock items

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Bulky and fuel operated products:

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky or fuel operated products, such as:

• Engine cranes
• Gas cylinders
• Generators
• Line Trimmers

Your refund will be processed once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Afterpay, Credit Card, etc).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

Our online pricing is based on our Metropolitan store pricing, variations due to regional pricing or local promotions may occur.

Yes, You can currently process three gift cards per online transaction. To redeem more than 3 gift cards you will need to split your order over multiple transactions.

Yes, multiple gift cards can be redeemed in store during the same transaction.