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Help Centre

Please choose the most relevant option to find further information about Supercheap Auto products, services, and general trading terms and conditions.

Top Enquiries

I can't login to my account.

Having login issues?

Here are a few steps to help resolve the issue:

Clear your browser history (including cache and cookies) and try signing in again.
Switch browsers or devices to see if the issue persists.
Double-check that you've entered your email address and password correctly.

If you're still having trouble, please contact our support team for assistance via one of the following methods:

Start a webchat.
Call 0800 500 605.

Our contact hours are Mon-Fri 10am-8pm and Sat 11am-7pm NZDT.

Club Enquiry?

If you have a question about club, check our our frequently asked questions. FAQs

How do I price beat an item?

If you find a cheaper price online or in-store for an identical or comparable product, we'll beat it! Simply show the lower price, including any freight or other charges, to one of our Team in-store or via online chat, and we'll beat it. You can price beat an item by contacting us. All orders placed online at Supercheap Auto are delivered via courier. For more price beat information, please click here.

How can I return my order?

For more information on returns and exchanges, please click here.