Our team are here to help, please treat them with respect. Aggressive or inappropriate behaviour of any kind will not be tolerated.

30-Day Change Of Mind Return Or Exchange Period

You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused, in original packaging with seals unbroken, and in original condition, with all packaging, tags or labels still attached.

This 30-day return period does not apply to tailor-made customer orders, modified products, products that have been misused contrary to their instructions/labels, underwear (including thermals and swimwear) or socks, water bottles, food products or gift cards.

We require proof of purchase for any return or exchange.

Faulty, Damaged Or Incorrect Products
If the product is faulty or damaged when used and cared for as per the user manual, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or send the product for repair with proof of purchase in accordance with the Consumer Guarantees Act for NZ. You can visit us in-store or contact our Customer Care Team (for Retail Customers) or our Trade Team (for Trade Customers) to discuss your options. Please provide your proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.

You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.

How To Return Or Exchange
You can return or exchange in-store, including for online purchases, at any Supercheap Auto store. Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items. Check our Store Locator for all store locations and trading hours.

Contact your local store before returning any toolchest, fuel operated or bulky products, such as compressors, generators or pressure washers, so that we can assess whether an on-site inspection is appropriate or if the product needs to be sent away for assessment.

Receiving A Refund
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Refunds can take up to 7 business days to appear in your account from the day the refund is processed by our team member.

For Supercheap Auto Club members, we may reverse Supercheap Auto Club Credits that have been allocated to you in relation to a refunded product. For our Trade Customers, any purchases completed with 30 Day Credit will be refunded in full back to your 30 Day Credit Account. Delivery charges, any installation fees and shipping fees for change of mind refunds are non-refundable.

QUESTIONS

Retail Customers
Contact our Customer Care Team via webchat or visit our Contact Us page.

Trade Customers
Contact our Trade Team via our Contact Us Page.

Effective Date
This policy was updated on 04-October-2024 and applies to any purchase made after 04-October-2024.

Download the Returns Policy Brochure

In the event you receive an item that differs from what you have ordered/you ordered the wrong size, colour or product, our team are on hand to help you get the right product. For items that have been purchased online you have two options:

• In-Store Exchange: You may return online purchases to your nearest Supercheap store. This is the fastest method and allows you to have your return/exchange processed that day! You must return the product to us in the condition you received it (including manuals, accessories, tags attached and or original packaging) and bring your proof of purchase.
• Return Via Post: You also have the option to return your products by post. Returns posted back to us can take up to 7 days to be refunded from the day the refund is processed by our team member. All that's left to do is put through a new online order for the products that you are after! If you are in need of further support please get in touch with our Customer Care Team.

You may return online purchases to your nearest Supercheap Auto store. To complete a return in store successfully, we request that you:

Show your receipt or proof of purchase. If you purchased using your Club account you will not require a receipt just your Club member information.

Return the product in the same condition as it was purchased (including manuals, accessories, and packaging).
Check the Store Locator for store details and their trading hours.

If your item is under 22kg and 105cm in length
We've teamed up with New Zealand Post to make returns even easier, offering you free returns for parcels under 22kg and 105cm at your local post shop. You will need a printer to make use of this service and dangerous goods cannot be returned using this service. Locate a service here: nzpost.co.nz/tools/find-nz-post.

Things to keep in mind:

Items posted back to us can take up to 14 days to be processed and refunded. Want your item exchanged or refunded quicker? Head down to one of our stores and the team can assist you.

If your return doesn't qualify for a return by New Zealand Post don't fret, please contact the Customer Care Centre to assist. You can contact us via webchat or email.

How to return your items by post:
1. Click Book Return below to open the returns and start the process: BOOK RETURN
2. Complete the form, ensuring you include the 10 digit order ID.
3. Pack the items to be returned.
4. Print out the shipping label and attach it.
5. Drop your parcel to your nearest NZ Post Shop

If your item is over 22kg or 105cm long
For parcels over 22kg or 105cm that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email. Please note that you will need your original 10 digit order ID.
Example: SCA0000123. You can find this number on your order or shipping confirmation email or on your invoice.

To complete your return online, you will need to provide the following details:

Via our NZ Post Returns form when completing your return request for parcels under 22kg.

To our Customer Care Team for toolchests, fuel operated products and bulky returns (parcels over 22kg).

1. Online order ID or proof of purchase.
2. The name of the person that placed the order as shown on the order confirmation.
3. An email address for updates on the progress of the return.
4. An New Zealandn mobile phone number, should we need to contact you.

For safety reasons, please contact your nearest local Supercheap Auto store before returning any bulky products, fuel operated products or toolchests. We may be able to organise a supplier’s technician to inspect the products at your site or send the product directly to a repair agent. Bulky items may include generators, compressors or pressure washers.

Your refund will be processed as soon as the returned product is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks. Once the return has been approved, it takes one to two days for the refund to be made by Supercheap Auto to your financial institution (for example your credit card provider) and could take up to 7 days to appear in your account from the day the refund is processed by our team member.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Shipping fees may apply to the return of bulky items.

We may reverse club member credits that have been allocated to you in relation to a refunded product.

Delivery fees and charges for change of mind refunds are non-refundable.

Item(s) purchased instore must be returned to a Supercheap Auto store and cannot be returned online. This includes products that carry a manufacturer’s warranty.

Any instore purchases can be returned for an exchange or refund to any Supercheap Auto Store. Please visit our Store Locator for your nearest store.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. If you paid via debit or credit card, please ensure you have your card with you.

Please show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).

Return the product in the same condition as it was purchased including manuals, accessories, tags attached and or original packaging.

To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

If you don’t have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a bank statement or similar. This can help us establish the purchase price and allow us to process your return.

If you cannot provide satisfactory proof of purchase, Supercheap Auto may, at its discretion, provide you with an exchange or a Supercheap Auto Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment,
Technical products that require assessment may include:

Sound, electrical and motor driven products

Compressors

Power tools

Custom or Special Order Items that are not stocked in store

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent.
Our store team members can provide you with the relevant manufacturer’s contact details.
Products assessed as having a minor fault will be repaired by the manufacturer and returned to you. We offer a refund or replacement if the product is assessed as having a major failure.

Repair Notice: The repair of your goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.